Terms

Terms of use

Short terms for a small product. If a line here reads like a trick, tell us and we will fix the wording.

Effective: 25 September 2026.

Closed to new work on 29 September 2026. We no longer sell Documents to CSV or the Email authentication fix to new customers, and the free proof is closed. These terms still govern every job, proof and fix agreed before then, including refunds; as the Availability section says, work you have already paid for is delivered or refunded.

Who you are dealing with

CyberNative AI LLC, a California LLC, operating cybernative.ai. Write to hello@cybernative.ai.

What we sell

Two paid services: Documents to CSV Starter, $49 for one job, and the Email authentication fix, $49 for one domain. For Documents to CSV there is also a free proof — 3 selectable-text PDFs and up to 10 columns, no payment — so you can see what the output looks like on your own documents before you buy anything. The Starter job list below and the sections "What we promise, and what we do not", "Your files stay yours" and "What not to send or upload" are about Documents to CSV, and apply to the free proof too except the parts about money. The Email authentication fix has its own section below. Payment, availability, liability and changes cover both.

A Starter job is:

• up to 50 PDFs
• up to 4 MiB per file
• up to 10 named fields
• selectable text only — image-only PDFs are rejected before you pay
• done for you — we read each selectable-text PDF and fill the columns you name; every value is cited to its source page, and values we cannot read come back blank and flagged

Every completed job delivers five files: data.csv, data.xlsx, flagged.csv, reconciliation.md and data-dictionary.md.

What we promise, and what we do not

We promise those five files, a source reference for every value so you can trace it back to the page it came from, and an honest flag on anything we could not read. We do not promise that every field you name will be found: where your documents do not state a value, or we cannot read it with confidence, that cell comes back blank or flagged and the job is still complete.

We do not promise every value is right. Values we are not sure about go into flagged.csv for a person to check, instead of being quietly dropped or guessed. Read flagged.csv before you rely on the output.

This is a document conversion tool. It is not legal, tax, accounting or financial advice, and it is not a substitute for reading your own documents.

Email authentication fix

One fix covers one domain whose email is hosted on Google Workspace, Microsoft 365 or Zoho Mail. It is:

• a check of the domain's public DNS records for SPF, DKIM and DMARC;
• the exact records your domain needs for your mail host, with step-by-step instructions for adding them at your DNS provider;
• after you add them, a second check of your public DNS, and a check of one test message that you send from your domain to a Gmail address you control and forward to us, so we can show you SPF, DKIM and DMARC each at PASS;
• a short before-and-after note and a dated plan for moving your DMARC policy from monitoring to enforcement.

You, or whoever manages your domain, add the records. We never ask for DNS, registrar or mailbox passwords, and we never send email as your domain. If other services send email as your domain (a newsletter or invoicing tool, for example), name them before we write the records and we include them.

We send the records within one business day of payment, and do the second check within one business day of hearing that you have added them.

We promise records that are correct for your mail host on the day we send them, and a check result we show you rather than describe. We do not promise where any message lands — inbox, spam or elsewhere — because each receiving service decides that. This is help with DNS settings. It is not a security audit and it is not legal advice.

Payment

A Starter job and an Email authentication fix are each $49, charged once at the start through Stripe's hosted checkout. We never see your card number. If checkout is marked Test mode · No live charge, it does not make a live charge.

Refunds

Documents to CSV

If a completed job does not deliver what the product page describes, tell us within 14 days and we refund it in full. A refund ends your access to that job's files.

If a paid job fails on our side, write to hello@cybernative.ai within 14 days and we refund it in full.

Email authentication fix: if, after you add the records we sent you exactly as written, SPF, DKIM and DMARC do not all show PASS and we cannot put that right, we refund you in full. If we have not yet sent your records, you can ask for a full refund at any time within 14 days of paying. Write to hello@cybernative.ai.

Your files stay yours

The documents you send or upload are yours, and so is the output. We use them only to do your job or your free proof — not to train a model, build a dataset, advertise, or sell them. The privacy page says how long we hold them.

What not to send or upload

Anything you do not have the right to hand us, and anything unlawful. We may delete unlawful content and, if you have an account, suspend or close it.

Your account

Keep your password to yourself. You can have the account deleted at any time — see privacy.

Availability

This is a small product from a small company. We do not promise uptime, and we may change either service or stop selling it. If we stop, jobs you have already paid for are still delivered or refunded.

If something goes wrong

If we owe you money, the most we owe on any job is what you paid for that job. We are not liable for indirect or consequential loss. Nothing here limits liability that cannot lawfully be limited. These terms are governed by the law of the State of California.

Changes

Changed terms get a new date at the top. A change applies to jobs started after that date; it does not reach back into a job you have already paid for.