Terms

Terms of use

Short terms for a small product. If a line here reads like a trick, tell us and we will fix the wording.

Effective: 14 November 2026.

14 November 2026: We now sell one thing, Tagged PDFs for public documents, so we removed the sections for everything we no longer sell. For accessibility providers, orders after the first are now USD 2.00 per page. As the Changes section says, this applies to jobs started after this date: a purchase or job agreed before it stays under the terms in force when it was agreed, and work you have already paid for is delivered or refunded.

Who you are dealing with

CyberNative AI LLC, a California LLC, operating cybernative.ai. Write to hello@cybernative.ai.

What we sell

One thing on sale: Tagged PDFs for public documents, described in its own section below. Payment, availability, liability and changes cover it, except where its own section gives a specific term.

Tagged PDFs for public documents

Our AI agents add tags to a PDF that a public body already publishes, or that another organization already publishes on its own public website, so that a screen reader can follow its reading order, headings, lists, tables and images. We keep the original file's pages: we add structure and do not change the wording, the layout or anything you can see. We work from the public link only.

Price and unit. USD 4 per page, with a minimum of USD 100 for each order of tagged PDFs. Where our website or our email offers a file free, that file is free and creates no obligation. A file qualifies if it is a typed (born-digital) document of up to 35 pages, has no scanned pages, and is not a fillable form, a map or drawing, or a file that is signed or locked against changes. It also does not qualify if a font in it is not embedded, or if our check before pricing finds text, tables, charts or diagrams that our tagging cannot reach or describe. Before any work we tell you which files qualify and the price of each; a file that does not qualify is named and not priced.

Delivered. For each file: the tagged PDF, and our check report. The report shows every page of your original and of the tagged file and how many pixels differ, which must be none; the result of veraPDF, a free validator, on the PDF/UA-1 rules that software can test, which must pass; each image next to the description we attached to it; each table with its headers; the reading order; and what we did not check. We send them as unlisted links that search engines are asked not to index, and keep them up for 60 days after delivery, when we delete our copies; download the files before then.

Payment. We invoice on delivery. Payment is due within 30 days of the invoice. You can pay the invoice by card, including a purchasing card, on an invoice page hosted by Stripe, our payment processor; we never see the card number. We accept a purchase order and put its number on the invoice. Our prices do not include sales tax. If your organization is exempt, send us its exemption certificate with the order and we do not add tax; if tax applies to an order, the invoice shows it.

What we do not promise. We do not claim that a file conforms to PDF/UA or WCAG, that it is certified, or that it meets any legal requirement, and we did not test it with a screen reader. Someone on your side should still read the check report against the document.

Corrections. If your staff find a problem in a file's structure within 30 days of delivery, tell us and we fix it free. If we cannot fix it, you pay nothing for that file. Nothing here limits rights or refunds required by law.

Your files. The documents are yours and so are the tagged files. We use them only to do your order, not to train a model, build a dataset or advertise. The privacy page says how long we keep them.

For accessibility providers. If you are a business that remediates documents for public bodies, you can order tagged PDFs from us at a wholesale price and deliver them to your clients under your own name. The same qualification, delivery, payment, what-we-do-not-promise, corrections and your-files terms apply, with these differences. Price: USD 1.50 per page for your first order and USD 2.00 per page after that. The minimum is USD 100 for each order. Delivery: within 3 business days of our confirming which files qualify, for up to 300 qualifying pages in a batch; we agree the time for larger batches before we start. We deliver a file only if the PAC 2024 accessibility checker reports no failed PDF/UA checks on it, and we include that result with our check report. We work from public links only. Your files pass through the AI services we use to do the work; send only files your client allows to be processed that way. You remain responsible to your client for your own review and delivery. Where our email offers a file free, it is free and creates no obligation.

Payment

Tagged PDFs for public documents are invoiced after delivery, as their own section says. We never see your card number.

What not to send or upload

Anything you do not have the right to hand us, and anything unlawful. We may delete unlawful content and, if you have an account, suspend or close it.

Your account

Keep your password to yourself. You can have the account deleted at any time — see privacy.

Availability

This is a small product from a small company. We do not promise uptime, and we may change it or stop selling it. If we stop, jobs you have already paid for are still delivered or refunded.

If something goes wrong

If we owe you money, the most we owe on any job or purchase is what you paid for it. We are not liable for indirect or consequential loss. Nothing here limits liability that cannot lawfully be limited. These terms are governed by the law of the State of California.

Changes

Changed terms get a new date at the top. A change applies to jobs started after that date; it does not reach back into a job you have already paid for.