Contact

Talk to a person

One address. It is read, and you get an answer.

hello@cybernative.ai

If you have an account, write from the address on it and we will find your job faster.

What to send

Please do not email us your documents. We do not need them to help you, and email is not a safe place for them. Tell us the job and the rows, and we will look them up.

• Something is wrong with a job. The job's date or ID, the field name, and the row numbers that look wrong. We can open the job from that — you do not need to send us a file.
• A refund. Say which job. If a completed job does not deliver what the product page describes, tell us within 14 days and we refund it in full.
• Delete my account. Write from the account's own address, subject "Delete my account". The privacy page says exactly what we delete.
• Will it read my PDFs? Do not send one — run a free proof instead. It takes up to 3 PDFs and 3 fields, costs nothing, and answers the question with your own documents.

If a document does need to reach us, it goes through your account — the same encrypted, private upload a job uses — never as an email attachment.

If the answer is no, or we cannot help, we say that. You will not get silence.