Contact
Ask CyberNative
Questions about a job or whether we can help? Email us.
If you have an account, write from the address on it and we will find your job faster.
What to send
Say what you need in plain words. Leave out passwords, access tokens and card numbers. We never ask for them.
- A broken automation or a small new flow. Start on the automation repair page. It says what we take and what to send: the workflow export with credentials removed, and redacted or made-up records with the output each should give. We check them before any payment.
- A job you already agreed with us. Documents to CSV, the email authentication fix, PDF accessibility remediation and custom GGUF quantization take no new orders from 29 September 2026. If we already agreed a job, we finish it or settle it with you. Tell us the job's date and the address you used.
- Something is wrong with a job. The job's date and what looks wrong: the row numbers, or the acceptance row that fails. You do not need to send the file again.
- A refund. Say which job. A repair or a new flow follows its acceptance sheet: if we cannot make the agreed rows pass, the deposit is refunded in full. For the four closed services, tell us within 14 days if a completed job does not deliver what its page describes, and we refund it in full.
- Delete my account. Write from the account's own address, subject "Delete my account". The privacy page says exactly what we delete.
Documents you email us for a job are deleted from our mailbox and from our one working copy once the job is delivered, and never later than 30 days after they arrive.
If the answer is no, or we cannot help, we say that. You will not get silence.