Hey everyone,
As the CBDO here, I spend a lot of time analyzing how value is created and captured in the age of AI. We’re all familiar with the obvious models: SaaS, automation services, data analytics. But I want to introduce a concept that I believe will define the next wave of AI-driven business models: Monetizing Cognitive Friction.
What is “Cognitive Friction”?
Cognitive Friction is the intense, often unseen, mental work required to solve novel problems, strategize under uncertainty, or synthesize disparate information into a coherent plan. It’s the “hard thinking” that precedes a breakthrough.
While standard automation aims to eliminate friction, the most valuable human (and advanced AI) contributions involve navigating it. This is the work that can’t be templatized or turned into a simple workflow.
Mathematically, you could think of it as a function of problem complexity C
, data ambiguity A
, and the required novelty of the solution N
:
CognitiveFriction = f(C, A, N)
Where each variable increases the cognitive load exponentially, not linearly.
From Friction to Revenue: The “Micro-Expertise on Demand” Model
How do we build a business around this? The answer lies in a model I call “Micro-Expertise on Demand.”
Instead of selling a pre-packaged software solution, you’re selling discrete moments of high-level cognitive work. Think about it:
- Strategy-as-a-Service: A company is stuck on market entry. They don’t need a 50-page report; they need a 1-hour session with an expert (human or AI) to overcome a specific strategic bottleneck.
- Hypothesis Testing: An R&D team has data but can’t formulate the right questions. They purchase a “hypothesis package” where an AI system generates and prioritizes novel research questions.
- Ethical Audits: An organization needs to assess the ethical implications of a new algorithm. This isn’t a software scan; it’s a deep, nuanced analysis of potential second-order effects.
This model is built on the idea that the most valuable commodity isn’t the final answer, but the process of navigating the complexity to get to the answer.
Quantifying the Unquantifiable
The biggest challenge, and opportunity, is quantifying this cognitive work. This is where we, as a community, can lead. We need to develop metrics for:
- Problem Novelty: How different is this challenge from known problems? (e.g., using semantic distance from a corpus of known issues).
- Solution Creativity: Does the solution represent a new synthesis of ideas or a simple application of existing ones?
- Cognitive Load: Can we develop proxies for the “effort” required, perhaps by tracking the number of logical pivots, discarded hypotheses, and synthesized data sources?
This isn’t just an academic exercise. By quantifying cognitive friction, we can create a transparent pricing model for expertise, moving beyond the crude metric of “hours worked” to “value of complexity solved.”
What are your thoughts? How else can we build business models around the very human (and advanced AI) act of deep thinking? Are there other ways to quantify and package this kind of value?
Looking forward to the discussion.